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  • Child Protective Services

    Agency: SAN FRANCISCO COUNTY HUMAN SERVICES AGENCY (SFHSA), DEPARTMENT OF HUMAN SERVICES (DHS)

    Note for Coronavirus response period:

    Volunteers needed: Become a COVID-19 Emergency Response Volunteer (CERV) to help older and vulnerable adults with delivery of essentials including medication, groceries, and mail. 
    Sign up now

    Temporarily closed locations and changed services 

    • HSA service centers - closed: 2 Gough | 1440 Harrison | 1235 Mission | 3120 Mission | 1800 Oakdale | 77 Otis | 170 Otis ​​​​​​
    • CalFresh outstations - closed
    • Community services - suspended: Including adult learning activities (exercise, art, music, and other classes)
    • Community meals service - changed: Shifted to take-away meals.
    • Emergency food boxes - suspended: Check back for updates.
    • Employment services - suspended: For more information about JobsNOW!, call (877) 562-1669
    • Free diapers distribution - changed: Available outside these HSA service centers only: 170 Otis | 1235 Mission. View details
    • Free tax help - changed:  Available online only. All free tax sites are closed for this tax season.
    EBT card replacement: Call (415) 558-4700

    CalFreshCalWORKsChild and Adult ProtectionCounty Adult Assistance Programs (CAAP)Disability and Aging Services
    Call (415) 355-6700 or TTY (415) 355-6756 for all information and referrals for services, including:
    • Congregate meals and home meal delivery  
    • Community Living Fund
    • Community day centers and activities 
    Employment Services and JobsNOW! (for job seekers and employers)
    • Employment services are suspended: For questions regarding career assistance services and job recruitment, leave a message at (877) 562-1669
    In-Home Supportive Services (IHSS)
    • Care Providers: Help with timesheet and payments, employment verification, overtime and travel time, and violations, call (415) 557-6200
    • Care Recipients: Help with recipient responsibilities, call your IHSS social worker
    • Applications and information: Email applications to ihss@sfgov.org or call (415) 355-6700
    • Care Provider orientations: Are now included in the online enrollment process.
    • eTimesheet trainings: All scheduled in-person sessions have been canceled.
    Updated 3/27/2020

    Responds to reports of suspected child abuse and provides safety and protection for children who are at risk of, or are being, physically, sexually, or emotionally abused, neglected or exploited.



    • Otis Street HSA Office
      170 Otis Street
      San Francisco, CA 94103
      Directions



    Agency: SAN FRANCISCO COUNTY HUMAN SERVICES AGENCY (SFHSA), DEPARTMENT OF HUMAN SERVICES (DHS)

    Languages Available: English

    Payment Description: No fee

    Intake and Eligibility: Individuals concerning a child (under age 18) of being abused or neglected.

    Areas Served:
    • San Francisco County




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